The Standard Bank call centre experienced high call volumes on Friday morning as customers inquired why their salaries were not reflecting in their accounts.
It appears some customers, who typically receive their salaries on the 25th, did not see the funds in their Standard Bank accounts on Friday morning.
Many have taken to social media platforms to vent their anger and frustration.
“What in the world is happening with Standard Bank, people haven’t received their salaries, I’m one of those people. Being a standard bank customer is starting to be a huge risk,” said Siphokazi Malinga on X (formally Twitter).
An enquiry to the Standard Bank call centre by The Citizen revealed it had been flooded with calls at 6am notifying customers of “high call volumes”.
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Standard Bank spokesperson Ross Linstrom told The Citizen said they are investigating the issue.
“Standard Bank can confirm that there was a slight delay in processing salary transactions this morning. We can confirm that all payments scheduled for today were completed just after 6am. We apologise for the inconvenience that this has caused,” said the bank.
This is a developing story
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